Frequently Asked Questions
Everything you need to know about setting up and using TierForge bundle pricing.
Getting Started
Setting up a bundle takes just a few steps:
- Click "Create Bundle" from the main dashboard
- Name your bundle - something descriptive like "Car Freshener Bundle"
- Select a Shopify collection - all products in this collection will be eligible for bundle pricing
- Add your pricing tiers - for example, 2 items for $7, 3 items for $10, 4 items for $13
- Choose a discount strategy - Best Tier, Stack Tiers, or Best Per Item
- Save and activate
That's it! TierForge automatically tags the products and creates the discount. No theme modifications needed.
No. TierForge works entirely through Shopify Functions, which means:
- No theme modifications required
- No Liquid code to add
- No app blocks to configure
- No JavaScript snippets
Simply install the app, create your bundles, and discounts are automatically applied at checkout. TierForge works with any Shopify theme out of the box.
When customers add qualifying items to their cart and proceed to checkout, they'll see the bundle discount applied automatically. The discount appears as a line item showing the savings.
Example: If a customer adds 3 car fresheners ($4 each = $12) and you have a "3 for $10" tier, they'll see a $2.00 discount applied at checkout with a message like "TierForge Bundle (3 for $10)".
Because TierForge uses native Shopify Functions, the discount is calculated server-side and appears in the real checkout - not just a cart display that might change.
Bundles & Collections
TierForge automatically syncs with your Shopify collections:
- New products added to a bundle collection are automatically included within 15 minutes
- Removed products are automatically excluded from the bundle
- Duplicated products that inherit the bundle tag are detected and added
You can also click the "Sync" button on any bundle to force an immediate sync if you don't want to wait.
💡 Tip: Use Shopify's automated collections (based on tags, vendor, etc.) and TierForge will automatically include new products that match your collection rules.
Yes! You can create separate bundle groups for different product categories, each with their own pricing tiers.
- Free plan: 1 bundle group, 2 pricing tiers
- Basic plan ($4.99/mo): 5 bundle groups, unlimited tiers per bundle
- Unlimited plan ($9.99/mo): Unlimited bundle groups and tiers
Example: You might have a "Car Fresheners" bundle with 2/$7, 3/$10, 4/$13 tiers, and a separate "Stickers" bundle with 5/$5, 10/$8 tiers.
Yes! That's the whole point of TierForge. Customers can mix and match any products within a bundle collection.
Example: If your "Car Fresheners" collection has 24 different scents, a customer can pick any 3 different scents and get the "3 for $10" price. They don't need to buy 3 of the same item.
This is perfect for:
- Car air fresheners and coasters
- Stickers and decals
- Cosmetics and beauty products
- Candles and home fragrances
- Food items and snacks
- Any "pick your own" bundle scenario
Variants & Exclusions
Yes! This is one of TierForge's unique features. You can include or exclude specific variants while keeping the product in the bundle.
To manage variants:
- Click the ⚙️ settings icon next to any product in your bundle
- A modal will show all variants for that product
- Toggle each variant to Include or Exclude
- Excluded variants won't receive bundle discounts at checkout
Example: Your "Alabama Car Coaster" has 4 variants: "1x coaster" ($4), "2x set" ($7), "1+1 bundle" ($6.50), and "2+1 bundle" ($9.50). You only want the single "1x coaster" variant in your bundle pricing - exclude the others since they're already discounted sets.
Products with some variants excluded show a "Partial" badge in your admin.
Common reasons to exclude variants:
- Pre-bundled variants: If you sell "2-packs" or "3-packs" as variants, you probably don't want those to also get bundle discounts
- Premium variants: Higher-end versions you want to sell at full price
- Limited editions: Special variants you don't want discounted
- Different product types: Some variants might be accessories that don't fit the bundle concept
💡 Tip: If a product has variants that are already multi-packs (like "2x" or "3x"), exclude those to prevent double-discounting.
Pricing & Calculations
TierForge handles mixed prices using proportional discount distribution. The total discount is split based on each item's relative price.
Example: You have a "2 for $7" tier. Customer buys:
- Item A: $3.00 (37.5% of total)
- Item B: $5.00 (62.5% of total)
Original total: $8.00 → Bundle price: $7.00 → Discount: $1.00
Item A gets: $0.375 discount (37.5% of $1.00)
Item B gets: $0.625 discount (62.5% of $1.00)
This ensures fair distribution of the discount, which is important for accurate reporting and potential returns.
TierForge offers three discount strategies:
1. Best Tier (Default)
Applies the single best qualifying tier to all items.
Tiers: 2 for $7, 3 for $10
Customer buys 5 items → Gets "3 for $10" applied to 3 items, 2 items at full price
2. Stack Tiers
Combines multiple tier applications for maximum savings.
Tiers: 2 for $7, 3 for $10
Customer buys 5 items → Gets "3 for $10" on 3 items + "2 for $7" on 2 items
3. Best Per Item
Calculates the best per-item rate from any tier and applies it to all qualifying items.
Tiers: 2 for $7 ($3.50/ea), 3 for $10 ($3.33/ea)
Customer buys 5 items → All 5 get $3.33/ea rate (best per-item price)
TierForge creates discounts through Shopify's native discount system. How it interacts with other discounts depends on your Shopify discount combination settings.
By default, Shopify allows:
- One product discount per order
- One order discount per order
- One shipping discount per order
TierForge discounts are product discounts. If you have other automatic product discounts, Shopify will apply the better one (or the one set as priority in your discount settings).
💡 Tip: Check your Shopify Settings → Discounts → Combinations to configure how multiple discounts interact.
Analytics & Reporting
TierForge automatically tracks when customers use bundle discounts. In your dashboard, you can see:
- Total savings generated - how much customers have saved with your bundles
- Number of orders - how many orders included bundle discounts
- Items discounted - total number of items sold through bundles
- Average discount per order - typical savings amount
This data helps you understand which bundles are most popular and measure the impact on your average order value.
TierForge collects minimal data needed to provide the service:
- Store configuration: Your bundle settings, selected collections, pricing tiers
- Product info: Product IDs, titles, prices (for display and calculations)
- Order analytics: Order ID, discount amount, items discounted (no customer PII)
We do NOT collect:
- Customer names or emails
- Shipping or billing addresses
- Payment information
- Browsing behavior
See our Privacy Policy for complete details.
Technical
Shopify Functions are a way for apps to extend Shopify's backend logic. Unlike traditional apps that rely on JavaScript or theme modifications, Functions run directly on Shopify's servers.
Benefits for you:
- Reliable: Discounts are calculated server-side, not in the browser
- Fast: No extra API calls or page load delays
- Secure: Cannot be bypassed or manipulated by customers
- Theme-independent: Works with any theme without modifications
This is the same technology Shopify uses for their own native discounts.
When you uninstall TierForge:
- Immediately: Bundle discounts stop applying to new checkouts
- Within 48 hours: All your data is permanently deleted from our servers
- Product tags: The "bundle-eligible" tags remain on products (you can bulk remove them in Shopify if desired)
If you reinstall later, you'll start fresh with no previous configuration.
Currently, TierForge is managed entirely through the admin interface. We don't offer a public API for external integrations.
However, TierForge does use Shopify webhooks internally to:
- Sync product changes automatically
- Track order analytics when bundles are used
- Handle app uninstallation and data cleanup
If you have specific integration needs, contact us at support@ittle.co.
Billing & Plans
The free plan includes:
- 1 bundle group
- 2 pricing tiers
- Unlimited products in the bundle
- All discount strategies
- Auto-sync from collections
- Basic analytics
It's a great way to test TierForge with a single product category before upgrading.
TierForge uses Shopify's built-in billing system:
- Charges appear on your regular Shopify invoice
- Billed monthly based on your plan
- No separate payment method needed
- Cancel anytime from the app or Shopify admin
Plan changes take effect immediately, with prorated charges or credits applied automatically.
Yes! Both paid plans include a 7-day free trial. You can test all features before being charged.
During the trial:
- Full access to all plan features
- No credit card required upfront (Shopify handles billing)
- Cancel anytime before trial ends to avoid charges